Policies
If you have questions or concerns, you can contact Miranda’s Cleaners Way®
Introduction
This Privacy Policy outlines how Miranda’s Cleaners Way® (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information when you use our website and services.
Information We Collect
We may collect the following types of information:
Personal Information: This includes your name, email address, postal address, and other information you provide to us.
Automatically Collected Information: We may collect information about your device, browser, and usage patterns, such as IP addresses, cookies, and web beacons.
How We Use Your Information
We use your information for the following purposes:
To provide and maintain our website and services.
To communicate with you, respond to your inquiries, and provide customer support.
To personalize and improve your experience on our website.
To comply with legal obligations.
Sharing Your Information
We may share your information in the following circumstances:
With third-party service providers who help us operate our website and services.
In response to a legal request or to protect our rights, privacy, safety, or property.
In connection with a business transfer, such as a merger, acquisition, or sale of all or part of our assets.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your use of our website. You can control the use of cookies through your browser settings.
Your Choices
You may have options to control how your information is used, including opting out of certain data collection and marketing communications.
Security
You may have options to control how your information is used, including opting out of certain data collection and marketing communications.
Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.
Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Information
If you have questions or concerns about this Privacy Policy, you can contact Miranda’s Cleaners Way® at [customers@mirandascleaner.com].
Effective Date
This Privacy Policy is effective as of the date indicated at the top of the policy.
As mentioned earlier, please consult with a legal professional to ensure that your privacy policy is compliant with all relevant laws and regulations.
CONDITIONS OF YOUR HOME AND THE SCOPE OF OUR SERVICES
It is presumed that the home will be in order and somewhat picked up to facilitate cleaning.
Dishes, tidying up, and straightening bed sheets are done if requested.
Window cleaning we don’t remove screens, we will wipe down the screens when cleaning the windows. If you remove the screens for us we will be happy to clean them. Screens can break easily and don’t want to be responsible for any damages.
Payment – Recurrent services, your credit card will be charged 24 hours before the service date. Appointments are only guaranteed with a credit card or prepayment. If more time is used to clean your home and was pre-approved, the additional charge will be charged right after the approval.
Specifications – Please refer to the Top-To-Bottom or General Clean list to ensure you understand exactly which areas of your home will be cleaned. If an area isn’t listed, you must discuss “special requests” with the sales representative before service commences, as there may be a price adjustment. Go to www.mirandascleaner.com and click on “Services” for a complete list.
- Quote – Prices and hours are based on your accurate assessment of the condition of your home. If we find the condition is not consistent with your description, we will call you and ask for a time adjustment and price increase. If we cannot reach you, and you have not pre-approved additional time, we will only stay the amount of time you paid for, and the quality will be compromised.
- Condition – If there is a lot of activity going on in your home, we will do our best to work around it. Avoid having contractors, painters, and electricians working at the space while we are there, we are not responsible if an area looks dirty after we have cleaned it already, too many interruptions in our routine may prevent us from completing the job in the amount of time estimated. More time may be available for purchase, or we may need to adjust which tasks can be accomplished or forgotten due to insufficient time allotted.
- Our Maintenance cleaning is recommended for Weekly, Biweekly, and Monthly services. We combine your needs and wants with our time-tested cleaning methods to create your very own cleaning plan and follow it every time. This service is not recommended for deep cleanings, move-in / move-out cleans, or first-time initial cleans.
Learn about our Top-To-Bottom Cleaning
- We do not climb higher than a 2-step ladder. Higher items will only be dusted with an extension duster. We cannot move furniture, but we will try to reach any visible places either by hand or with an extension duster.
*Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely. - Access – Our time starts when we arrive to clean. If we have to wait for someone to unlock the door, there will be less time available to clean the house.
- Unfair Competition – Clients may not solicit our employees to work for them directly in any capacity whatsoever. Contact the office directly to book our staff again. We recognize the professionalism of our employees, always ensuring that they are safe and well taken care of.
- Collections – Payment in full is due at the time of service. checks, nonpayment, or declined credit cards may result in additional fees associated with your account. Failure of payment, information will be kept and sent to a collections agency.
- Our 100% Guarantee – Our work is guaranteed! If you are not satisfied for any reason, call our office within 24 hours for a re-clean of the unsatisfactory areas. Because of the subjective nature of cleaning, refunds are not available.
Before our arrival, notify us if there are any items subject to falling down or not in good shape. We are not responsible for appliances, blinds, surfaces, light fixtures, or home furniture breaking while we are doing the cleaning. Our cleaners are well-trained to work at your home or office, we won’t clean areas that need maintenance or replacement or that look dangerous to reach.
When pets are inside the home, we are cautious to keep doors closed so they don’t run loose. Please keep pets with you or in a safe place while we clean.
Our cleaners are working 8 AM to 5 PM, we’ll try to give enough time to complete the job if for any reason the service takes more time and we need to stay longer than 5 PM, we will ask the cleaner if she is available after 5 PM, and the hourly rate will be $95/HR
Our schedule is subject to being full every day. If the cleaning service is in the morning and extra time is needed we will confirm with the other customer if can arrive late so we can finish the service. Extra time will be $95/HR.
Nontoxic solutions or green cleaning products are only recommended for standard and maintenance cleanings. However, if you request non-toxic products for a deep cleaning please be aware that our staff will need additional time to remove stains, grease, or heavy build-up. We recommend using traditional products for deep cleaning services.
By confirming your appointment and our staff working at your home/office you agreed to the above terms.
Cancellation or Reschedule
Less than 24 hours’ notice/day of service = 100% of the service fee.
Within 48-24 hours from the start of the appointment = $70 to $100
More than 48 hours from the start of the appointment = No charge / no fee.
One-time cleanings and Move-in or Move-out cleanings require a 65% non-refundable deposit to book your day and time.
It is our priority to keep all employees and clients safe during this pandemic. To make sure we are doing our part; all employees must do a COVID-19 self-assessment every morning before the beginning of every shift. If the answer is YES to any of the Covid symptoms they must stay at home.
If you have any of the following symptoms, please send a text or call our office number
689-258-7177 to reschedule your service for a later date. The text message or phone call must be received by 7:00 AM or as soon as
you know you are feeling sick.Covid 19 Symptoms: chills or fever higher than
100, sore throat, loss of taste or appetite, shortness of breath, cough, congestion or runny nose, nausea or vomiting, diarrhea.You have not been in contact with someone who has tested positive for COVID-19.
You have not been placed in quarantine and have not been in contact with someone who has been asked to quarantine.
We reserve the right to do a cleaning job when arriving at the location if we notice any type of biohazard for our equipment and our team that has not been informed previously. Including traces of blood, human or animal feces, medical waste, or any other substance. The cleaning service will be marked as completed and the payment will be processed in full.
How will our relationship work?
Since we know we must earn your continued patronage on each visit, we don’t use contracts. We depend on open communication and your candid evaluation of our service. If you are happy, tell a friend. Also let us know of ways we can serve you better.
What are your rates?
Our pricing is completely individualized. Our experience has helped us learn that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pet hair, clutter, and even your lifestyle. That is why we like to meet with you before quoting you a price and customize the best cleaning routine to fit all your needs.
Do you provide all supplies and equipment?
For your convenience, Miranda’s Cleaners Way, LLC provides all cleaning supplies and equipment as well as any personal protective equipment that is needed by our employees when cleaning your home. If there’s any specific products you would to used just let outside for out Cleaners on the day of cleaning.
Do I need to be onsite at the time of service?
No. 90% of our clients are not present when we arrive. Some clients leave a key hidden, provide us with an entrance code to unlock the door or give us a key to their home/office.
Who will be responsible for the keys to my home?
Miranda’s Cleaner’s Way, LLC requires that employees sign a form indicating they are responsible for the keys to your home. For security your name and address is never attached to the key. Keys are handled by management personnel only. In the unlikely event that a key is lost or misplaced, we will cover all costs to have locks replaced.
We have pets, what happens during my housecleaning?
We want you and your pets to be happy with the housecleaning. Please leave instructions with the Maria as to how you wish your pets to be handled. If you have a pet that is questionable around non-family members, we ask that the pet be in a kennel, outside, or in a room that is not to be cleaned.
How many employees will be cleaning my home?
This will vary depending on the size of the home. Our teams usually consist of 2 employees.
What happens if something is not cleaned to our satisfaction?
All our services are guaranteed. We do this because we make quality the priority. Please call our 689-258-7177 with in 24 hrs if there are any problems. A supervisor will visit your home to correct the situation.
What if something is broken?
All of our team members are careful with your possessions, but we do know that accidents can happen. If any damage/loss does occur, please notify our by text message 6892587177 immediately. Miranda’s Cleaner’s Way, LLC will take care of the replacement charges.
How do I pay for the service?
We ask that payment be made the day of the housecleaning unless you have made specific arrangements with our manager. Payment can be made by check, zelle, cash app or cash. Leave payment on the kitchen counter along with any notes you might have for the housekeepers.
Schedule A Consultation
We will provide you with our full range of services during our initial consultation and will customize the most thorough cleaning routine to fit your business needs. For more information call us at +1 (689) 258-7177.